The latest version of iET® ITSM, the IT Service Management (ITSM) software from iET Solutions, a division of UNICOM® Global, comes with a new ‘three-in-one’ app that boosts productivity and enhances user experience.
This app automatically adapts customers’ existing ITSM forms and processes to a mobile-friendly layout without requiring any customization. The software introduces innovative productivity features to help self-service users as well as service desk employees and service partners work quickly and effectively while on the go.
A time-saving ‘shortcut’ system allows iET® ITSM users to save common actions, so they can be accessed directly from the favourites screen. Users can also save time and effort by setting up pre-populated templates for completing common tasks. For example, end users can quickly raise a ‘toner low’ incident from their mobile device while standing at a printer, and printer engineers can update the status of incidents (such as ‘toner replaced’) while on the move.